(800) 966-7943
Frequently Asked Questions
- How do I get access to Banner?
- How do I change my Banner password?
- I am a student and need to change my PIN so that
I can register for classes online. Who do I contact? - I need a report that someone generated for me
in the past. Can this be done? - I need a new report generated from Banner. How do
I request this? - The open lab has no vacant positions left. Is there
another place I can work? - I installed Internet Relay Chat and now I cannot
find it. Where did it go? - Where can I find a lab aide?
- I can't log on to the domain.
- I can't access my e-mail.
- Why won't my computer turn on?
- Why is my printer not printing?
- When I receive attachments to an email, why can't
I open them?
How do I get access to Banner?
You must fill out the Banner Account Request Form. Once filled out, the form must be sent to Student Services, Business Office, and Human Resources for signatures (depending on the requested level of access) PRIOR to being sent to the Computer Center.
How do I change my Banner password?
Sign on to Banner, then go to the GUAPSWD screen and fill in the blanks.
I am a student and need to change my PIN so I can register for classes online. Who do I contact?
Please click on the INFOnline link in the right-hand menu on this page and then navigate to the student information link.
I need a report that someone generated for me in the past. Can this be done?
Yes, but we need a very good description of the previous report or the actual report before we can run a new copy.
I need a new report generated from Banner. How do I request this?
Please go to the Technology Service Desk website and fill out the form. Your request will be routed to the analyst that works in the requested area.
The open lab has no vacant positions left. Is there another place I can work?
Generally, yes. You may work in other labs if a class is not in session, or if the instructor gives his/her permission. Please be courteous and do not disturb the class.
I installed Internet Relay Chat and now I cannot find it. Where did it go?
Students are not allowed to install software on lab computers. Control software is installed on each computer, which removes anything installed when the computer reboots.
On the Sierra Vista Campus in rooms 413 and 109, on the Douglas Campus in Building 200 between the computer labs, and at the Benson and Willcox Centers, check with the administrative offices.
It is possible that your account has been locked by the server, you have used an incorrect username and/or password (these are case sensitive), or your PC may not be detecting a network connection. Please call (520) 417-4119 for assistance.
Our mail server may be temporarily down for service, you may not be logged on to the domain, email client may not be configured properly, or your PC may not be detecting a network connection. Please call (520) 417-4119 for assistance.
Why won't my computer turn on?
Make sure the computer is plugged into a power outlet or backup power supply and that it is turned on.
Why is my printer not printing?
The driver for the printer may not be the correct one, the printer may not connected to the PC, or the printer may be disconnected from an electrical outlet. Please submit a work order for assistance, if needed.
When I receive attachments to an email, why can't I open them?
Most likely, the application that can open the attached file is not installed in your computer. Please ensure that users from outside the College send you attachments in one of the Microsoft Office file types, in text, or in Adobe Acrobat formats.
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