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Logon Error "Empty Result Set"
Question: I keep getting a weird error message when I try to log in. It says something about an "Empty Result Set." What is that and how can I get rid of it?
Answer. This error (see illustration below) is caused when Blackboard cannot set a cookie on your computer. Some people do not permit cookies on their computer, but Blackboard needs to set what's called a "Session" cookie in order to work. You will not be able to log onto the system until you permit Blackboard to set that cookie.
The good news is that this is not a permanent cookie on your computer's hard drive and it will not hurt anything on your system. A Session cookie is only stored in memory and as soon as you close your browser it will go away.
To permit cookies in Internet Explorer, look in Tools -> Internet Options -> Privacy Tab. The privacy must be set to "Medium" or lower in order for Blackboard to work.
One other potential problem can cause this error. If you are trying to use a bookmark to quickly access the login page, remember that Blackboard requires you to start your session at http://solo.cochise.edu - that is the page with the Blackboard logo and a login button on the left side of the screen. When you click "Login" Blackboard sets the cookie that is needed for the rest of your session. If you've bookmarked the actual login form (as illustrated below), you will bypass that cookie-setting screen and cause the "Empty ResultSet" error message to appear.
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