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Logon Error "Blank Screen"
Question. I use Netscape and I'm trying to get to my Blackboard classes. I keep getting a blank screen instead of the login screen. What's going on here?
Answer. This is a known issue with Netscape.
The problem is related to the way Netscape stores "cache" copies of Web pages. You probably knew that all browsers keep a copy of visited Web pages on the local hard drive. That is to speed up the browsing experience for home modem users (if the requested web page hasn't changed since the last visit, then it's loaded from the local cache instead of downloaded from the web). With Blackboard and Netscape, there seems to be a problem with the cache copy interfering with the web version of the page.
You may try the following steps to correct the problem. When the blank page is displayed, click the "reload" button at the top of the screen (that is the button with the bent arrow). If that doesn't work, press and hold the control key and tap "R" (that's CTRL+R), which will force a page reload. Frankly, it's not too likely that these will help, but they are quick and easy to try.
Next, you should check your cache preferences. On the menu bar, click Edit -> Preferences. On the preferences screen, click "Advanced" and then "Cache." You should set the cache to "Every time I view the page" rather than the default "When the page is out of date." While you are on that screen, click the button to Clear Cache in order to clear out any old copies of the page. (For what it's worth, I had to clear the cache in order to make Netscape work while I was fooling around with it to answer your question.)
After doing all of that, try re-loading the page again. Hopefully, it will work this time.
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