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• WebStudy | Blackboard

Logon Error "Do Not Have Right Credentials"

Question. I cannot get logged into Blackboard. When I try I get an error message that states I don't have the right credentials. How do I fix that?

Answer. This error is caused by an incorrect security setting on your computer (see the illustration below). In order to function, Blackboard needs to be able to execute scripts on your computer.

To activate scripts in Internet Explorer, look in Tools -> Internet Options -> Security Tab.

Now, click on the Internet zone icon (the globe) at the top of the screen. Next, click on the "Custom Level" button at the bottom of the screen. Scroll down the page until you find the "Scripting" section and be sure "Active Scripting" is enabled.

Some users are concerned about running scripts on their Web pages. While some scripts are harmful, in order to use Blackboard you must have scripting enabled. There are no scripts within the Blackboard system that will harm your computer in any way. If you want, you can turn off scripting again when you finish your study session.

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