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• Blackboard

Online FAQ

General Help

Question. How do I enroll in or drop an online class?
Answer.

Question. How do I change my password in Blackboard?
Answer.

Question. I registered for class. However, when I go to Blackboard I do not see my class listed. What happened?
Answer.

Question. Help! The font on my screen is tiny. What can I do to fix that?
Answer.

Question. My instructor said she updated one of the pages on Blackboard, but it still looks the same to me. What's happening?
Answer.

Question. I must have a ga-zillion classes listed on my Blackboard home page. Most of them are old classes I finished last semester (or sooner). I do not need to see those classes listed every time I start Blackboard. Is there any way to remove them? (OK, maybe it's not a ga-zillion classes, but it is at least five.)
Answer.

Question. My email address in Blackboard my not be correct. How do I check and change my email address?Answer.

Question. I want to enroll in a class but there is no "Enroll" button available. Also, when I try to preview the class the only thing I see is a link to the Course Map. How can I fix this?
Answer. 

Logging Into Blackboard

Question. Do you have instructions for logging into Blackboard and the college's email system?
Answer.

Question. I am taking my first online class but I'm not able to log into Blackboard. What is going wrong?
Answer.

Question. I keep getting a weird error message when I try to log in. It says something about an "Empty Result Set." What is that and how can I get rid of it?
Answer.

Question. I cannot get logged into Blackboard. When I try I get an error message that states an error occurred while the system was processing the request. What now? Answer.

Question. I use Netscape and I'm trying to get to my Blackboard classes. I keep getting a blank screen instead of the login screen. What's going on here?
Answer.

Question. I cannot get logged into Blackboard. When I try I get an error message that states I don't have the right credentials. How do I fix that?
Answer.

Question. It seems like I have to log onto Blackboard two times. The first time I get an error message and the second time it seems to work. Why is this happening?
Answer.

Question. When I log on I get some strange message about "challenge token null" and then I have to log on a second time. What's going on?
Answer.

Question. When I log on I get a message about an error in the authentication module. How can I fix this?
Answer.

The Discussion Board

Question. I keep getting an error message when I try to add a comment to the discussion board. It says something about inserting the FrontPage CD or the Microsoft Small Business 2000 CD (or some other Microsoft CD). Why is this happening?
Answer.

Question. I'm trying to add a comment to our class discussion board, but it isn't working. However, if I go to the college's computer lab or use a friend's computer I seem to be able to post without any problems. Any ideas on what's causing this?
Answer.

Question. I cannot enter my comments into the discussion board. I can read the discussions and click on the "Reply" button, but there doesn't seem to be any way to add my own comments. How can I join the discussion?
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Question. My instructor recommended that I first write my discussion board comments in Word and then copy and paste that into the discussion board. By doing this, I can use all of Word's tools (like spell check) to improve my posts. However, if I type something that's long I can't paste it into the discussion board editor. How can I fix this?
Answer.

Question. I typed an assignment on the discussion board and accidentally pushed Save instead of Submit. Then the whole thing disappeared! HELP! How do I get it back?
Answer.

Quizzes and Assignments

Question. I'm trying to take one of the quizzes in my class, but the quiz screen is blank.
Answer.

Question. I took a quiz and was able to scroll down until I reached question #10 and then I just couldn't go any further. I then removed all of the browser buttons and such (even my bottom status bar), but it just wouldn't go. I tried my optic mouse's scroll wheel, reduced text to minimal, stretched the quiz out as big as I could. No matter what I tried, I could not scroll down to the last question and the "submit' button." What do I do now?
Answer.

Question. I sent a file to my instructor via the Drop Box or Assignment tool. However, my instructor cannot find the file and I won't get credit for the assignment. What is going wrong?
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Question. I sent in an assignment but my instructor says that Blackboard has locked it and it cannot be graded. I know I finished it. What went wrong?
Answer.

Question. I'm trying to take a quiz but when I access it I get a message that the quiz is already in progress. What do I do now?
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Question. My instructor requires me to use a proctor for my final exam. What does that mean? How can I access my Exit Exam?
Answer.

Various Blackboard Tools

Question. My instructor wants me to use the Blackboard Virtual Classroom, but it doesn't start after I click on the link.
Answer.

Question. I was trying to look at a PowerPoint slide show in my class. When I clicked on the link to the slide show, I saw the Blackboard login screen where the PowerPoint slide should have been. The login screen was not active and I could not enter my password. My classmates did not have any problems seeing the slides. What am I doing wrong?
Answer.

Question. I am trying to use the equation editor in my math class and the window doesn't open.
Answer.