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Problem Resolution; The Importance of Resolving Customer Complaints: A Cochise College SBDC Event
August 8 @ 1:00 pm - 3:00 pm$10
Did you know that 92% of customer will return if they have a problem that is resolved; 8% more than customers that did not have any problems at all?
In this workshop we will cover a 5-Step system to resolving customer issues and how this impacts your business. Our instructor speaks from her experience using this system in the luxury hotel industry and how it can be applied to any small business.
Topics also covered during the class:
- Brand Loyalty
- Verbal and Non-Verbal Communication
- Proactive Prevention
- The Gift of Feedback
- How these topics listed above relate to problem resolution.
This event will take place on Thursday, 8/8/19, from 1pm-3pm in ROOM G106 at the Cochise College Downtown Center.
Cost to attend is $10 per person and does include handouts and coffee.
Instructor for the workshop is Jaclyn Bible, Cochise College SBDC Business Analyst. She is an experienced management and marketing consultant specializing in developing and refining business processes, customer satisfaction and brand recognition. She has extensive experience building, training, and directing effective customer service teams and collaborating to ensure operational effciency.
Seating is limited and you MUST register to attend. Deadline to register is 8/6/19. If you have any questions, concerns, or would like to register, please contact Rachel Norton at 520-515-5478 or firstname.lastname@example.org.