Feedback/Complaint Form

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Students and employees who have a nonacademic issue or concern should first attempt to resolve the matter directly by speaking to the staff member involved. Should this approach fail, then they should submit written feedback using the form on this page. All pertinent information (date, a brief statement of the issue, etc.) should be included in the form so the issue can be resolved. Once received, the form will be forwarded to the appropriate college administrator for review. The person submitting the form will be contacted if further information is needed and also to report a resolution of the issue. The complaint resolution process for nonacademic matters, like housing or finance, can be found in Policy 4008 (PDF).

Students with an academic issue should first attempt to resolve the matter directly with the instructor. If that fails, students should contact the academic department for information on how to proceed.

The grade dispute procedure can be found in Policy 3011 (PDF) and procedures for allegations of academic dishonesty are found in Policy 3010 (PDF).

In order to expedite resolution, students and employees are encouraged to use Cochise College procedures before contacting external sources; however, complaints can also be sent to any of the following:

The Arizona State Authorization Reciprocity Agreement (SARA) Council has non-academic complaint jurisdiction for distance education classes over all SARA-approved institutions in the state, including Cochise College. Academic complaints, such as grade appeals, are not reviewed by the Arizona SARA Council and should not be submitted to that organization for review. Prior to submitting a nonacademic complaint with the Arizona SARA Council, the student must complete Cochise College’s complaint process as listed above. Nonacademic complaints may be submitted at the AZ SARA website.

For online students who are residents of states outside of Arizona, consumer inquiries may be directed to the following consumer protection agencies (website).

The Higher Learning Commission of the North Central Association accredits Cochise College.

Questions about Cochise College’s compliance with accreditation standards can be directed to:

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411