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LMS (Moodle) & EdTech Support

The LMS Support Team functions to ensure Cochise College’s learning management system (LMS) and related educational technology (EdTech) tools provide an exceptional user experience, are functioning as expected and securely, and that faculty, staff, and students are supported while navigating the LMS.

Get Help

Get Help

During regular business hours, you can contact the LMS Support Team via the following methods:

Phone: (520) 417-4039
Email: cochiseonline@cochise.edu
Chat: Embedded in Moodle (Bottom right corner)
Ticket: Cochise College Technical Service and Support (Category = Moodle Support)

We can assist you with Moodle, Panopto, Turnitin, Respondus (LockDown Browser, Monitor, & 4.0), Brickfield, Sensus Access, and Class for Zoom. Check the Moodle homepage for extended hours that we may offer throughout the Fall and Spring semesters.

Need help with your Cochise College account, email, Zoom license, or password reset? Reach out to the Technology Services Help Desk at helpdesk@cochise.edu or call (520) 515-5400.

After hours, you can contact the Technology Services Help Desk via helpdesk@cochise.edu or 520-515-5400.

Software We Support

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Moodle (Learning Management System)

Click Here to Access Moodle

Overview:
Moodle (by Open LMS) is Cochise College's learning management system (LMS). Within Moodle you can view your courses, explore resources, complete activities and assessments, view your grades, and more!

[INSERT VIDEO]

Internal Resources:
Click here to access the LMS Support Team’s Help Docs.

External Support & Resources:
Click here to access the Open LMS Support and Community sites.
Click here to access Moodle Docs.

Additional Links:
Terms and Conditions
Accessibility Compliance

Panopto (Video Management Platform)

Overview:
Panopto is Cochise College's video platform that can be used for recording, managing, and sharing educational videos. Panopto is designed to facilitate lecture capture, flipped classrooms, video assignments, and other forms of video-based learning.

[INSERT VIDEO]

External Support & Resources:
Click here to access Panopto Support.

Additional Links:
Privacy Policy
Accessibility Features

Turnitin (Assignment Originality Checker)

Overview:
Turnitin is used on assignments to promote academic integrity. Turnitin checks students' work for originality, grammar, spelling, and syntax, and if any text was generated using AI.

[INSERT VIDEO]

External Support & Resources:
Click here to access the Turnitin Help Center.

Additional Links:
Privacy Policy
Accessibility

Respondus (Exam Security & Remote Proctoring)

Overview:
Respondus LockDown Browser is an application that restricts students' access to other applications or websites while they take an exam. Respondus Monitor is an additional feature that uses webcam and microphone to record students during the exam to deter cheating. Please note there are two different versions of Respondus LockDown Browser - one for Moodle and one for Pearson.

[INSERT VIDEO]

External Support & Resources:
Click here to view Respondus solutions for Higher Education.
Click here to access Respondus Support.If you are a student in need of after hours support, and your exam requires Respondus Monitor, you can access a live chat through the Respondus LockDown Browser app.

Additional Links:
Privacy Policy
Accessibility with LockDown Browser

Brickfield (Accessibility+ Toolkit) & Sensus Access (Accessible File Format Converter)

Overview:
Brickfield’s Accessibility+ Toolkit assesses course pages, HTML content, and assessments for accessibility issues, offering instructors the ability to apply bulk fixes for common problems. SensusAccess enables users to convert course files in Moodle, as well as external files, into accessible formats such as audio, ePub, and electronic braille.

[INSERT VIDEO]

External Support & Resources:
Brickfield:

Click here to access trainings and workshops offered by Brickfield.

Sensus Access:

To convert files that are not hosted in your Moodle courses, click here!
Students, staff, faculty, alumni, and others with access to an institutional version of SensusAccess may also contact the Support Team using the contact form (or directly at support@sensusaccess.com) to request support and advise in case of issues.

Additional Information:

Brickfield:

SensusAccess:

Privacy - Fair Processing Notice

Class for Zoom (Interactive Online Classroom)

Overview:
Class adds teaching and learning tools to Zoom. Class enables active learning, collaboration, and engagement in online classes and virtual instructor-led training.

[INSERT VIDEO]

External Support & Resources:
Click here to access Class for Zoom support, which includes a Live Chat option.

Additional Links:
Privacy Policy
Digital Accessibility Statement